Frequently Asked Questions
We're just a message away and ready to help. You can reach us at:
Whatsapp: (+351) 911785099Alternatively, you can fill in our contact form or send us an email to info@boutiqueluxuria.pt and we will respond within 24 hours.
Address:
Avenida Dom Vasco da Gama Loja 42C
1400-128 Lisboa
View Location on Google Maps
Opening Hours:
Monday to Saturday: 11am to 8pm
Holidays: 11am to 3pm
Discreet Shipping
All orders are shipped to the address that is most convenient for you, always in completely discreet packaging, without any reference to the content or the sender.
Stock Availability
All products presented on our website are in stock in our warehouse and are available for immediate shipping with delivery in home.
If you select the pickup in store option, the product will be transferred from the warehouse to our physical store, becoming available for pick-up within 24h to 48h business hours.
Delivery Times
Orders with payment confirmed by 3pm are processed on the same day and delivered to the carrier with the following estimated deadlines:
- NACEX 24h – Delivery in 24h to 36h business hours
- SEUR Urgent 2pm – Delivery by 2pm the next business day (for payments made by 3pm)
- NACEX Urgent 12pm – Delivery by 12pm the next business day next business day (for payments made before 3:00 p.m.)
For shipments to the Islands, the delivery time varies from 5 to 10 business days after shipment.
Carriers do not deliver on Saturdays, Sundays or holidays.
All shipments include a tracking number, sent by email as soon as the order is shipped.
*Note: the carrier makes every effort to deliver within 24 business hours. However, in cases of rural areas, difficult access or locations more than 50 km from the agency, delivery may occur up to 4:00 p.m. on the second business day.*
Shipping Fee
Shipping costs are fixed and applied according to the destination of the order:
- Mainland Portugal (via NACEX or SEUR): €3.99
- Autonomous Regions (via CTT): €6.99
- International / European Union (via CTT): €9.99
Store Pickup
You can place your order directly on our website and choose to pick up the product in store, even if the product is not immediately available.
If you want to pick up the product immediately, we recommend that you contact us in advance to confirm availability in the store and we reserve the item.
If there is no urgency, you can place the order normally and the product will be available for collection within 24 to 36 business hours, after transfer from the warehouse to the store.
Receiving the Order
After the order is delivered to the address provided, the responsibility for it becomes the customer's, even if it is received by another person present at the location.
Once dispatched and delivered to the carrier, Boutique Luxúria is no longer responsible for the order's route.
In case of delay or damage, the customer must file a complaint directly with the carrier and inform us immediately. We will be available to provide all necessary support in resolving the situation.
Failed Deliveries
If the delivery cannot be completed due to the recipient's absence, the carrier will contact you to schedule a new attempt on the next business day.
We recommend monitoring the status of your order using the tracking number sent by email, where you can check real-time updates, delivery estimates and rescheduling.
If, after repeated attempts, the delivery is still unsuccessful, the order will be returned to Boutique Luxúria. We will then contact you to reschedule the shipment.
We offer several safe and simple payment methods:
-
PayPal
You will be redirected to the PayPal payment page. After confirmation, your order will be automatically validated and will proceed to processing and shipping. -
Electronic Card
After finalizing the order, you will receive payment details by email. You will have up to 48 hours to complete the payment and ensure the shipment of your order. -
MBWay
You will receive a notification on your cell phone through the MBWay app. After accepting the payment, your order will be confirmed and processed immediately.
For hygiene and safety reasons, we do not accept exchanges or returns of intimate products. This policy aims to ensure accuracy, integrity and confidence in the quality of the items purchased.
Exceptions — Defective Items
We accept exchanges or returns only in the case of manufacturing defects or damage, up to 2 years after the date of purchase. In these cases, the item will be sent to our suppliers for evaluation.
If it is not possible to repair or replace the product within 7 business days, it may be exchanged for another of equal or greater value, upon payment of the difference.
Note
We do not accept returns, under any circumstances, of the following products:
- Lubricants
- Massage oils
- Stimulants
- Food supplements
- Cosmetic products
For more details, see our Terms and Conditions.